OBJECTIVE:

EXPERIENCE:

- Present

Provisioner

3/2008 - 12/2015

Sr Provisioner

Perform End to end circuit provisioning of dedicated customer Ethernet circuits. Job requirements to include order approvals, circuit design, facility assignment, creation and submission of access service requests (ASR's) and completion of daily/ weekly activities. Perform complex duties by following standard procedures and guidelines. Coordinate and escalate activities required to install network trunks in support of customer Ethernet circuits. Receive general instruction on recurring job activities and assignments, then take actions to complete them. Have strong knowledge of Ethernet services and the equipment used to provide the service.Knowledge of COMS, SCOTS, NETPRO, MECCA, CAMEO, TCOMS, F&E, SNM, VDDS, and UPI.Knowledge of Circuit design, ASR issuance, Network Routing, FOC/DLR tracking, LEC activity coordination and Ethernet equipment.Knowledge of the difference between 10base-T, 100base-T, 100FX, 1000base-T, 1000base-SX, and 1000base-LX. Understand the difference between the Ethernet access and service. Ability to interact in a positive light with Install techs, IM's and OM's and perform internal and external escalations. leadership skills, the ability to follow direction given by management, and able to work closely with internal and external customers to successfully Achieve group and departmental goals. Able to work well with little supervision and handle stress. Works well with both internal and external customers. Knowledge in all aspects of provisioning which includes: order processes, requesting services by creating ASR’s with various LEC’s, CLEC’s and Carriers, coordinating turn up of the service, trouble shooting customer issues,

2/2004 - 12/2015

Provisioner/Circuit Design

Provisioner/Circuit Design•Design all levels of circuits in PC.•Track all allocated ILEC/CLEC assignments within PC.•Order loops from CLEC or ILEC and coordinate Local Number Portability.Responsibilities: . knowledge in all aspects of provisioning which includes: order processes, requesting services by creating ASR’s with various LEC’s, CLEC’s and Carriers, coordinating turn up of the service, trouble shooting customer issues.•Assign and design all circuits utilizing PC software•Work with engineering to configure network topology•Install all CPE into database for circuit connections•Coordinate as-builts with install/transport techs•Utilize PC to design orders within designated timeframes•Ordering all types of facilities internally and from ILEC or CLEC, and ordering type III facilities from the LEC /CLEC.•Tracking FOC information and updating PC for ILEC/CLEC circuit ID and FOC date. Escalate when needed to deliver ordered facilities based on LEC/CLEC standard.•Order and coordinate LNP with the LEC / CLEC based on negotiated due dates . Escalate when needed to receive FOC for LNP orders submitted to the LEC / CLEC.•Communicate with all parties involved on an order to ensure consistency of information regarding order status.

1/1994 - 2/2004

Project Implementation-Team Lead

Perform order review, engineering approval, and coordinate all FAA, MCI, and Telco provisioning activities to completion. Also responsible for ASR and Mux message creation, Telco loop design and delivery. Scheduled MCI FSE dispatch resources, and escalated order jeopardy to resolution for FAA LINCS circuits. Work with PLP/IC to maintain departmental provisioning and OTP objectives.• Run daily clean order and 599 due reports• Produce Weekly Clean order and OTP performance reports • Resolve missed NetPro activities• Perform 1st and 2nd level escalations, MCI and Telco• Produce weekly escalation status report • Track/Perform & Verify Completion Of Provisioning Activities• Report Missed MCI Provisioning Activities i.e., CEWS, NetPro, MECCA • Report / Escalate Missed Telco Provisioning Activities • Schedule Installation Of Monitoring Equipment Arrangement• Manage Receipt Of ETE Test Results - Request Test Results Be Submitted to FAAMS- LNI Rejected Test Results Are Corrected And Resubmitted • Circuit Submitted To LNI Test For FAAMS Acceptance Testing/Circuit "Punch List" Verification• LNI Test Completes NetPro "595" LNI Test Activity• Rejected Circuits Are Returned To PLP/IC For Correction• Submit Requests For MCI Due Date Sup's To SOM• Submit Back Date Requests Due To LNI System Delays• LNI Test Completes NetPro "599" MCI Due Activity

10/1992 - 6/1993

Private Line Engineer II

• Coordinate Scheduling for the following types of Channel Level Hot cuts;• Customer Requested/Network Optimization/Diversity Violations• Schedule and Coordinate Hot cut planning meetings/Facilitate Hot cut CallSpecial Project Lead • Responsible for High Visibility Projects• Resolve PLP/IC Jeopardy on Past Due Orders /Site Moves/ National Programs • Produce Weekly past due order status report with action plan to close/reschedule

12/1989 - 4/1992

Private Line Engineer

• Coordinate Scheduling for the following types of Channel Level Hot cuts;• Customer Requested/Network Optimization/Diversity Violations• Schedule and Coordinate Hot cut planning meetings/Facilitate Hot cut CallSpecial Project Lead • Responsible for High Visibility Projects• Resolve PLP/IC Jeopardy on Past Due Orders /Site Moves/ National Programs • Produce Weekly past due order status report with action plan to close/reschedule

11/1987 - 12/1989

Coordinator II

• Responsible for sending ASR/ Tracking Telco/ Assured activation of customer service as scheduled• Reporting• Report / Escalate Missed Telco Provisioning Activities

4/1985 - 9/1987

Coordinator

• Responsible for sending ASR/ Tracking Telco/ Assured activation of customer service as scheduled• Reporting. Heavy Filing. Answer Telephone. Provide status on Customer installation/disconnects

4/1982 - 6/1984

Staff Assistant

• Assistant to Supervisor• Heavy Filing• Reporting/Escalating Customer Outages• Assistant to Terminal Techs

EDUCATION:

6/1977 - 11/1979

Some College Coursework Completed

1/1972 - 6/1976

High School or equivalent

LANGUAGES:

Languages

Proficiency Level